Improved stock availability and visibility are two of the biggest benefits that Food Lover’s Market (FLM) has seen since implementing ADOR4 Warehouse Management Software (WMS), courtesy of Forte Warehouse Solutions.
Keeping consumers happy is not easy.
In a world where few are willing to wait, retailers are under pressure to deliver goods faster and more efficiently than ever before.
Amidst growing consumer demand, supply chains are being pushed to the absolute limit to ensure they can operate not only faster and more reliably, but also more cost-effectively.
“Doing this without the right systems is nearly impossible”
Forte Warehouse Solutions has recently been and still is, involved in the successful implementation and optimisation of ADOR4 WMS at FLM that has seen some big results.
FLM does have an existing enterprise resource planning (ERP) system but the flow of goods was not optimised from the distribution centre (DC) to the various stores and back. FLM required improved stock management and stock visibility model that would bring integration and optimization to the warehouse, ultimately allowing for better stock prediction, management, and flow.
Operating in a fiercely competitive environment, FLM opted to use Forte Warehouse Solutions as the third-party project manager for ADOR4 in regards to the implementation of the WMS, as they act as the bridge between the clients’ expectations and the software development house.
Also, having worked on a variety of projects, they have experienced – a very particular set of skills and knowledge that proved valuable and ultimately led to the success of this entire project. It allowed us to focus on the business side while they made sure it was all executed properly.
Several challenges were identified at the start of the project that had already kicked off in 2015. First and foremost was the hardware and infrastructure that needed to be addressed. It is essential that a DC can cater to the functionality of the equipment ADOR4 functions on.
At the same time, one must not lose sight that such implementation brings about big changes for any organisation and its employees. Therefore, managing that process is integral to the success of it all. We had to make sure that everyone across the warehouse understood the plan and process, and that management changes took place from a user level. This all had to be done without impacting the trade environment at all – meaning there was no shutdown of the existing system while the new one was being introduced. It had to be done without interruption of operations.
With ADOR4 providing the development experience, a lot of background work took place as well. Thorough user acceptance testing and dry-runs were done before the first DC was moved onto the WMS in 2018.
FLM runs a combination of departments in each DC and the requirement was that all the divisions would operate ADOR4 to cater to the specific requirements within each department.
The system had to be adjusted for such scenarios as well as the various critical requirements within each department. Most of the success was in the adaptability of ADOR4 and how extremely relevant and workable the system is on the ground level.
The benefits have been incredible.
Store lead times are down by up to 50% while picking per store is down from an average of 5.5 hours to less than an hour.
Picking accuracy in turn has increased by 45%.
Staff are trained, assessed, and retrained as and when required.
Thanks to the process knowledge and dedicated teams, FLM was able to develop and test the software several times before implementation, leading to fewer bugs and a more effective process all around.
At present three of the FLM’s distribution centres, Cape Town, Johannesburg, and Durban, are live and operating on ADOR4; while it is currently in the process of being implemented in other cities (and possibly countries) are set to follow – as at mid-2019.